Returns & Cancellations

LIFE FITNESS RETURN POLICY

You may contact Life Fitness within thirty (30) days of delivery to discuss return options, which may include, at Life Fitness’s sole discretion, (A) return of new, unused products and/or parts for credit; or (B) return of non-stocked or used products and/or parts for a repurchase price.

Each returned product and/or part is subject to a 20% restocking fee of the purchase price.

Approved credits or repurchase prices will not include freight, fuel and installation charges incurred by Life Fitness.

How to Return an Item

Authorized returns require a Return Material Authorization (RMA) Number. To obtain an RMA number contact 1-800-735-3867. The returned product and/or part must be returned in its original packaging, as applicable with the RMA number boldly written on the outside of the package. Life Fitness assumes no responsibility for damage caused by shipping or improper packaging.

Incorrect or Damaged Items

If you received incorrect or damaged equipment, please contact us to discuss options. 

Email: LFComm.ecommerce@lifefitness.com
Call: 1-800-735-3867 

LIFE FITNESS CANCELLATION POLICY 

You may cancel an order for a full refund up to 24 hours before shipment.

Cancellations after this period are subject to a 20% restocking fee of the purchase price.

To cancel an order, please email: LFComm.ecommerce@lifefitness.com or call: 1-800-735-3867